Privacy Policy

Last Updated: October 24, 2023

Welcome to the Tide & Tidy privacy policy. Your privacy is paramount to us. This document outlines how Tide & Tidy collects and processes your personal data through your use of our website and services in compliance with UK data protection laws and the UK GDPR.

1. Information We Collect

To provide our premium cleaning services, we collect several types of data:

Identity Data: Includes first name, last name, and title.
Contact Data: Includes billing address, residential address for service delivery, email address, and telephone numbers.
Transaction Data: Details of services delivered and payments made to and from you.
Technical Data: IP address, browser type, and location data gathered via secure website cookies to improve your user experience.

2. How We Use Your Personal Data

We only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:

Service Fulfillment

To register you as a new customer and carry out our residential or commercial cleaning commitments at your London premises.

Account Management

To manage payments, fees, and charges, and to collect and recover money owed to us.

Relationship Management

To notify you about changes to our terms or privacy policy, and to ask you to leave a review or take a survey.

3. Data Security

Tide & Tidy has put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We utilize industry-standard encryption protocols and secure server environments located within the United Kingdom to ensure your data remains protected at all times.

4. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer at [email protected].